Professionally I have been actively serving customers in retail, management consulting and digital marketing spaces for over 25 years. My focus has always been on listening to customers, understanding their needs and requirements and doing what ever I can to exceed customer expectations. My approach to customer satisfaction has been through the use of quality tools and methodologies. I have been a senior member of the American Society for Quality (ASQ) for half a dozen years or more and enjoy applying what I have learned to improving customer experiences. To better understand organizational dynamics and to provide better internal and external service I recently completed the American Society for Training and Development (ASTD) Change Management Certificate Program. And to learn how to better engage customers and lead service quality initiatives, I also completed the Certificate in Customer Experience (CX) Program held by Arizona State University’s W.P Carey School of Business. Both of these certificate programs have helped me add a layer of process and soft-skills needed to develop a lasting customer experience program that I hope to share with you.
Personally I am happily married to my wife, Lauren LeVeque, an accomplished high school Spanish teacher who is currently going through the Integrative Institute of Nutrition certification program. Professional cycling is my favorite sport and hit the roads or the rollers as often as I can – Strava, or it didn’t happen… At age 15, my first paying job was the Oakmont bike shop in Havertown which has ties to the highly successful and popular HumanZoom Bikes and Boards shop in Ardmore, PA. Twenty-five years later I completed my Yoga Teacher Training (YRT200) at East Eagle Yoga in Havertown which just so happens to be the same location where the Oakmont bike shop had been all those years ago.
During yoga teacher my classmates and I learned about the four paths of yoga – karma yoga, bhakti yoga, raja yoga and jana yoga. After some self reflection I discovered that my path was the one one karma yoga or ‘selfless service’. Which brings me full-circle to this…
The Customer is the Answer to Why gives me the opportunity to share with you my passion for unconditionally serving the customer. I hope you find what I share useful and will find the time to share what you enjoy with others.